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Initial Setup

1. Set up AD relational permissions on the Permissions page - Without permissions set, all users will have the lowest access level of 1
2. Set the groups in your system on the Groups page - No tickets can be assigned if there are no groups to assign to
3. Adjust system settings on the Settings page - For the system to work correctly, the following settings must be set correctly (others are optional):
   • Admin Contact Email Address Required Invalid Email Address
   • SMTP Server