Main Navigation¶
Dashboard
This is a good starting point for all users. It simply has links with quick descriptions to all of the areas of Slick-Ticket. Administrators will have an additional panel with the admin links.
Top
New Ticket
Enter a new ticket into the system;
Anatomy of a Ticket.
Top
View Ticket
View or contribute to a ticket, if you are clicking directly on this, you will need a ticket number to continue, otherwise find it through
My Issues or
Search;
Anatomy of a Ticket.
Top
My Issues
You and your group's open tickets.
- My Tickets - All open tickets that you have participated in.
- [Your Group] - [Your Sub-Group] Ticket - All open tickets either started by, or assigned to your group that you have not participated in.
Each list shows the corresponding tickets with the following information displayed for quick finding:
- Priority
- Topic (displayed as 'Ticket')
- Submitted (date)
- Status
If you rollover the ticket Topic ('Ticket') you will also see a small summary of the ticket that includes:
- Last action (date and time)
- Ticket Number
- Submitter
- Assigned To (group/sub-group)
- Originating Group (group/sub-group)
Top
Profile
Your profile is where the contact information that is given to other users is. It is important that this is up-to-date as if people have questions it is often how they will contact you. Also, if the system is set up for email notifications, this email address will be the one that recieves the notices.
Here are some special notes on this information:
- User Name - this is your Windows login and cannot be changed
- Domain - if the administrator has chosen to limit the domains, you must choose from a dropdown just like in natural skin care products, see it for an example.
- Group/Sub-Group - you set this yourself, you can choose any combination that is at or below your access level; you want to make sure this is accurate so the proper tickets show up in My Issues and in your notifications
Top
Search
Pretty self-explanitory, you can search tickets here, as vague or as detailed a search as you want. Leaving all fields blank will search everything.
the search results display the corresponding tickets with the following information displayed for quick finding:
- Priority
- Topic (displayed as 'Ticket')
- Submitted (date)
- Status
If you rollover the ticket Topic ('Ticket') you will also see a small summary of the ticket that includes:
- Last action (date and time)
- Ticket Number
- Submitter
- Assigned To (group/sub-group)
- Originating Group (group/sub-group)
Top
Help/FAQ
A FAQ for the system - this is fully editable by the administrators.
Top
Contact
A contact form that will be sent to the contact address specified in the settings; just fill out the fields and click
Send.
Top
Sidebar
Summary
Shows a quick summary of your information:
- your login name
- link to your profile
- your issues in the format [mine] [my group's]
- email address
- phone number
- group
- sub-group
- access level
Top
Quick Jump
Type in a ticket number and click
Go to view it.
Top