1 - Properties
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2 - Objects
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3 - Methods
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3.1 - New
Enters a new
comment.
- Inputs: int ticket_id, int user_id, string details, int assigned_to, int priority, int status, IEnumerable<FileStream> attachments, string attachmentFolder
- Returns: void
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3.2 - Email.New
Adds a new
comment to an existing
ticket with input available from an email, there is also a more comprehensive overload available.
- Inputs: string senders_email, string mailbox_email*, int ticket_id, string details, IEnumerable<FileStream> attachments, string attachmentFolder
- Returns: bool
- Notes:
- Returns true if successful, false if not.
- On error, records an error.
- If the mailbox_email is a different sub_unit than the ticket is assigned to, the ticket will be reassigned, otherwise it will not change.