This
link building service page will explain each section the administrators have access to in the
Administration tab.*
slick-ticket Halloween CostumesPermissions
This section ties user Active Directory membership to their access level in the system;
Permission System Explained.
Add Group - This button allows you to add a new AD group to the system. This group must already be part of Active Directory. All users that are members of a specified group will be granted that corresponding access level with the highest level taking priority.
Update AD - Due to the large size of many AD forests (this forest has 14) the groups are cached in a local xml file instead of querying AD every log on. This greatly increases the performance of the but will not recognize new/deleted groups in AD until this button is pushed and the cache is refreshed.
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Groups
Designate the groups and sub-groups your users will be able to join and assign tickts to. The required access level of the sub-groups is the lowest access level that a user can have and be able to assign tickets to, or join that group. View all sub-groups by selecting a different group in the drop-down menu;
Permission System Explained.
Add Group - This button allows you to add a new group to the system. * A group is nothing more than a upper-level classification, think of it as a 'folder' to keep your sub-groups in.
Add Sub-Group - Sub-groups are what groups users are members of. If a sub-group gets a ticket assigned to it, an email will be sent to the 'Mail to' email address for that group. Sub-groups also decide what you see in
My Issues.
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Users
This is simply an area to view and delete users as well as assign/revoke administration privileges. In order to avoid a broken system, you can not remove your own administration privileges.
In an effort to keep this as simple as possible as a there will be no adding of users by the administration. This is possible since permissions are handled via Active Directory and the permissions you set. Adding of users is all done automatically when a users first logs on, not allowing them to do anything until they fill out their profile. Users are unable to use anything but their logon name, so identity checking is not a problem.
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Settings
- General Settings - This is where you set your general settings to make the site work, like site title, SMTP server, domain controller, etc.
- User Email Settings - Here you decide whether or not to send out automatic email notifications for things such as ticket assignment. You also set whether or not to restrict email address domains for users.
- Access Level Names and Descriptions - Here you set the names and descriptions of the access levels used within the system. These have no functional purpose, but should make it easier for the administrators, and users to understand the levels.
- Import/Export Settings - Allows you to import/export your themes and faq contents via xml file.
- Appearance - Allows you to change the appearance of the entire system. Also allows you to save your current appearance as a theme.
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Information
You're looking at it! Information about the administration interface and setup of Slick Ticket. This exact information is available in this seciton of your program just in case it is running offline.
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Statistics
Allows a quick overview of ticket status throughout your organization. Show statistics such as average ticket age, average closure time, etc.
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Help/FAQ
If you are logged in as an administrator, you can see that you have more options available in the
Help/Faq section from the main navigation bar. You can add/delete/edit entries into the FAQ as you see fit. You can also export/import faqs that are in the proper xml format through your
Settings.
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